How can I receive or pick up my order?

Our products are shipped exclusively within Europe, using reputable courier services such as Post, UPS, DHL, or FedEx. Once your order is processed and shipped, you will receive a tracking number to monitor the delivery progress. For orders over eur 299.00, we offer free shipping; for orders below this amount, a fixed fee of eur 25.00 applies. Typically, deliveries are completed within 3-4 business days, but please allow up to 10 business days for the product to arrive at your designated address.

Is it possible to pick up my order in person?

Yes, you can select the in-person pickup option during the checkout process. In the shipping methods section, simply choose “In-Person Pickup” to indicate that you prefer to collect your order directly from our facilities. Typically, the pickup hours are from Monday to Friday, between 3:00 PM and 5:30 PM. Please ensure to schedule your pickup within this timeframe. If you need to arrange a different time or have special requests, contact our customer service in advance, and we will do our best to accommodate your needs. This way, your order will be prepared for collection when you arrive.

What should I do if I want to change or cancel my order before shipment?