All of our products available on this website are carefully formulated to comply with the general European Union framework, containing a THC level below the 0.30% threshold. This ensures they meet the baseline standard for hemp products across the EU. We are committed to full compliance and transparency in our product development and labelling.

It is crucial to understand that while our products meet the EU-wide 0.30% THC guideline, specific regulations on CBD and hemp can vary significantly from one member state to another. As clearly stated in our GTC, it is ultimately the customer’s full responsibility to verify that the products ordered can be legally imported and possessed in their specific country of residence before placing an order.

To ensure a smooth and problem-free delivery, we strongly encourage you to consult your local customs office or national health authority’s official website for the most accurate and up-to-date information. Taking this simple step will allow you to purchase and enjoy our products with complete confidence and peace of mind.

In Europe, you can legally purchase CBD products if they contain less than 0.30% THC. Most products on the market meet this limit, making them easily accessible to consumers.

CBD Logistics Europe is committed to offering compliant products. To adhere to European laws, you should verify that the products are made by reputable producers and contain less than 0.30% THC.

Avoid products with higher THC levels to stay within the law. If you have any questions or specific concerns, consult local authorities or contact our customer service.

Our products are manufactured in Switzerland, using only the highest quality industrial cannabis cultivated within the country. This ensures all raw materials come from Swiss-grown plants, maintaining strict standards of quality and traceability throughout production.

We verify the origin of each batch through rigorous controls at every stage, from cultivation to processing. Our quality assurance procedures guarantee compliance with Swiss regulations and our internal standards, ensuring consistency, safety, and legality.

Following our Green Development Policy, we prioritize sustainability and environmental responsibility. We carefully oversee cultivation, harvesting, drying, and preservation processes to uphold the highest standards. Additionally, we operate a warehouse on European soil for direct distribution across the EU, ensuring efficient and compliant delivery.

At CBD Logistics, we are committed to offering high-quality CBD products with flexible purchasing options. The minimum order amount varies by product category. For CBD oils and Tinctures, the minimum order quantity is 100 ml or 100 grams.

For CBD or CBG Flowers and hemp products, the minimum order is generally 50 grams. This allows customers to purchase small quantities for personal use or testing, while maintaining product freshness and quality. Please check individual product pages for specific minimum quantities, as they may vary slightly depending on the product.

For CBD or CBG Clones and Seeds, the minimum order is 250 pieces for clones and 100 pieces for seeds. Our goal is to make it easy for customers to order exactly what they need without restrictions. For larger quantities or wholesale inquiries, contact our customer service team for tailored options and special discounts.

The larger the quantity purchased, the lower the price. Pricing is proportional to the volume of the order.

Online, we display the price only up to 1 kg / 1 Liter for most products. For larger quantities, please contact us directly to receive a personalized quote.

How can I receive or pick up my order?

Our products are shipped exclusively within Europe, using reputable courier services such as Post, UPS, DHL, or FedEx. Once your order is processed and shipped, you will receive a tracking number to monitor the delivery progress. For orders over eur 299.00, we offer free shipping; for orders below this amount, a fixed fee of eur 25.00 applies. Typically, deliveries are completed within 3-4 business days, but please allow up to 10 business days for the product to arrive at your designated address.

Is it possible to pick up my order in person?

Yes, you can select the in-person pickup option during the checkout process. In the shipping methods section, simply choose “In-Person Pickup” to indicate that you prefer to collect your order directly from our facilities. Typically, the pickup hours are from Monday to Friday, between 3:00 PM and 5:30 PM. Please ensure to schedule your pickup within this timeframe. If you need to arrange a different time or have special requests, contact our customer service in advance, and we will do our best to accommodate your needs. This way, your order will be prepared for collection when you arrive.

What should I do if I want to change or cancel my order before shipment?

At CBD Logistics, we prioritize compliance with legal regulations and responsible purchasing. Therefore, all customers must be at least 18 years old to place an order on our website. Proof of age may be required during the purchase process or at delivery to ensure adherence to legal requirements.

We strongly encourage all buyers to be honest about their age, as purchasing products under the legal age is prohibited. Any order placed by individuals under 18 years old will be considered invalid, and we reserve the right to cancel such orders if we become aware of any misrepresentation.

Maintaining a lawful and safe environment is a shared responsibility. We appreciate your understanding and cooperation in complying with age restrictions to help us promote responsible consumption of our products.

Orders placed with CBD Logistics are typically processed and shipped within 1-2 business days. We partner with major international carriers including Post, UPS, DHL, and FedEx to deliver your order. Once your package has been dispatched, you will receive a confirmation email keeping you informed of its status.

Delivery times depend on your location within Europe. The target delivery window is typically 3-4 business days after shipment. However, as stated in our GTC, please remember that these timeframes are reliable estimates and not a binding guarantee. In some instances, final delivery may take up to a maximum of 10 business days to arrive.

We are committed to providing fast and reliable deliveries. If your order does not arrive within the 10 business day timeframe, or if you have any questions or concerns, please do not hesitate to contact our customer service team. We are here to assist you and ensure a smooth delivery experience.

Materials on cbdlogistics.ch can contain up to 1% THC, while those on cbdlogistics.eu must have THC levels below 0.30%. This difference influences the production process: achieving THC under 0.30% requires more advanced techniques and precise genetic selections (breeding).

Products with THC up to 1% are only marketable within Switzerland, whereas those with THC below 0.30% can be sold both in Switzerland and across Europe.

Reaching such low THC levels involves a lengthy and costly breeding process that demands significant professional resources, specialized technologies, and continuous monitoring to comply with regulations. These factors increase production costs, making cbdlogistics.eu materials with THC below 0.30% more expensive. Conversely, products with THC up to 1% allow for simpler, less costly production methods, resulting in more affordable materials.

At CBD Logistics, we prioritize the privacy and security of your personal data. We collect and process your information solely for purposes related to order processing, customer support, and improving our services, always in accordance with applicable privacy laws. Your data is handled with the utmost care to ensure confidentiality and protection.

We are fully compliant with the European GDPR and the Swiss LPD (Federal Act on Data Protection). This means you have rights regarding your personal data, including access, correction, and deletion. We implement strict security measures to prevent unauthorized access, disclosure, or misuse of your information.

For detailed information on how we handle your personal data, including the types of data collected and your rights, please review our Privacy Policy. If you have any questions or requests related to your data, our dedicated customer service team is available to assist you and ensure your privacy is respected at all times.

To check the status of your order, log into your account on our website and go to the “My Orders” section. There, you will find detailed information about your order status.

If you placed your order as a guest, you will receive a confirmation email with your order number. You can use this information to track your order through your customer account.

You can also contact our Customer Service Team via email or phone, providing your order number. We will be happy to give you the latest updates and assist you with the pick-up or delivery of your package.