If you have any questions, this is the right section to find the answers you need. CBD Logistics Europe your trusted partner for premium supply, expert growing consulting, and advanced analytics to optimize your CBD cultivation and business success.
More Help?
Please review the questions below, which address approximately 80% of typical inquiries. If you need additional support or have further questions, feel free to contact us. We’re happy to assist and look forward to helping you.
ORDERS & SHIPPING
At CBD Logistics, we prioritize compliance with legal regulations and responsible purchasing. Therefore, all customers must be at least 18 years old to place an order on our website. Proof of age may be required during the purchase process or at delivery to ensure adherence to legal requirements.
We strongly encourage all buyers to be honest about their age, as purchasing products under the legal age is prohibited. Any order placed by individuals under 18 years old will be considered invalid, and we reserve the right to cancel such orders if we become aware of any misrepresentation.
Maintaining a lawful and safe environment is a shared responsibility. We appreciate your understanding and cooperation in complying with age restrictions to help us promote responsible consumption of our products.
We ship our products across most European Countries, including the entire European Union, as well as other regions where CBD products with less than 0.30% THC are legally accepted.
- Albania
- Andorra
- Austria
- Belarus
- Belgium
- Bosnia and Herzegovina
- Bulgaria
- Cyprus
- Croatia
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Iceland
- Ireland
- Italy
- Kosovo
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Malta
- Moldova
- Monaco
- Montenegro
- Netherlands
- North Macedonia
- Norway
- Poland
- Portugal
- Romania
- San Marino
- Serbia
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- Ukraine
- United Kingdom (England, Scotland, Wales, Northern Ireland)
- Vatican City
Important
We recommend checking your local regulations before placing an order, as CBD-related laws may vary by country and are subject to change.
If you have any questions regarding shipping, documentation, or compliance, feel free to contact us directly, our Costumer Service Team will be happy to assist you.
At CBD Logistics, we are committed to offering high-quality CBD products with flexible purchasing options. The minimum order amount varies by product category. For CBD oils and Tinctures, the minimum order quantity is 100 ml or 100 grams.
For CBD or CBG Flowers and hemp products, the minimum order is generally 50 grams. This allows customers to purchase small quantities for personal use or testing, while maintaining product freshness and quality. Please check individual product pages for specific minimum quantities, as they may vary slightly depending on the product.
For CBD or CBG Clones and Seeds, the minimum order is 250 pieces for clones and 100 pieces for seeds. Our goal is to make it easy for customers to order exactly what they need without restrictions. For larger quantities or wholesale inquiries, contact our customer service team for tailored options and special discounts.
The larger the quantity purchased, the lower the price. Pricing is proportional to the volume of the order.
Online, we display the price only up to 1 kg / 1 Liter for most products. For larger quantities, please contact us directly to receive a personalized quote.
During the checkout process on our website, you will have the opportunity to enter your promotional code in the designated field. Simply type or paste the code into this box before completing your payment, and the discount will be automatically applied to your order total.
Please ensure that the promotional code is entered correctly, including any capital letters or special characters, to avoid any issues with the discount being accepted. If the code is valid and applicable to your purchase, you will see the adjusted total before finalizing the payment.
We also recommend regularly checking our newsletters and following us on social media platforms like Instagram and Facebook. This way, you can stay informed about the latest available coupons, special offers, and exclusive promotions to maximize your savings.
At CBD Logistics, we strive to make your purchasing experience as smooth and convenient as possible by offering a variety of secure payment options. You can settle your orders using Bank Transfer or Cryptocurrencies, giving you flexibility and peace of mind during your transaction.
All these payment methods are processed through our Secure Online Platform, ensuring that your sensitive data remains protected at all times. Whether you prefer traditional banking methods or modern digital currencies, our system is designed to handle each payment efficiently and safely.
If you have any questions about the available payment options or need assistance completing your transaction, our dedicated Customer Support Team is here to help. Feel free to contact us for guidance or further information regarding our payment methods.
How can I receive or pick up my order?
Our products are shipped exclusively within Europe, using reputable courier services such as Post, UPS, DHL, or FedEx. Once your order is processed and shipped, you will receive a tracking number to monitor the delivery progress. For orders over eur 299.00, we offer free shipping; for orders below this amount, a shipping fee will be applied based on weight and volume of the order: eur 4.90, 9.90 or 14.90. Typically, deliveries are completed within 3-4 business days, but please allow up to 10 business days for the product to arrive at your designated address.
Is it possible to pick up my order in person?
Yes, you can select the in-person pickup option during the checkout process. In the shipping methods section, simply choose “In-Person Pickup” to indicate that you prefer to collect your order directly from our facilities. Typically, the pickup hours are from Monday to Friday, between 3:00 PM and 5:30 PM. Please ensure to schedule your pickup within this timeframe. If you need to arrange a different time or have special requests, contact our customer service in advance, and we will do our best to accommodate your needs. This way, your order will be prepared for collection when you arrive.
What should I do if I want to change or cancel my order before shipment?
If you wish to modify or cancel your order before it is shipped, we recommend contacting our customer service as soon as possible, preferably via email at info@cbdlogistics.eu, if the order is still in “On Hold” or “Processing” status. During this phase, cancellations or changes can be made quickly. Once the order has been shipped or the status changes to “Shipped” or “Completed,” it will no longer be possible to cancel. For special requests or personalized solutions, please contact our customer service directly.
Orders placed with CBD Logistics are typically processed and shipped within 1-2 business days. We partner with major international carriers including Post, UPS, DHL, and FedEx to deliver your order. Once your package has been dispatched, you will receive a confirmation email keeping you informed of its status.
Delivery times depend on your location within Europe. The target delivery window is typically 3-4 business days after shipment. However, as stated in our GTC, please remember that these timeframes are reliable estimates and not a binding guarantee. In some instances, final delivery may take up to a maximum of 10 business days to arrive.
We are committed to providing fast and reliable deliveries. If your order does not arrive within the 10 business day timeframe, or if you have any questions or concerns, please do not hesitate to contact our customer service team. We are here to assist you and ensure a smooth delivery experience.
PRODUCTS & LEGALITY
All of our products available on this website are carefully formulated to comply with the general European Union framework, containing a THC level below the 0.30% threshold. This ensures they meet the baseline standard for hemp products across the EU. We are committed to full compliance and transparency in our product development and labelling.
It is crucial to understand that while our products meet the EU-wide 0.3% THC guideline, specific regulations on CBD and hemp can vary significantly from one member state to another. As clearly stated in our GTC, it is ultimately the Customer’s full responsibility to verify that the products ordered can be legally imported and possessed in their specific country of residence before placing an order.
To ensure a smooth and problem-free delivery, we strongly encourage you to consult your local customs office or national health authority’s official website for the most accurate and up-to-date information. Taking this simple step will allow you to purchase and enjoy our products with complete confidence and peace of mind.
In Europe, you can legally purchase CBD products if they contain less than 0.30% THC. Most products on the market meet this limit, making them easily accessible to consumers.
CBD Logistics Europe is committed to offering compliant products. To adhere to European laws, you should verify that the products are made by reputable producers and contain less than 0.30% THC.
Avoid products with higher THC levels to stay within the law. If you have any questions or specific concerns, consult local authorities or contact our customer service.
Our products are manufactured in Switzerland, using only the highest quality industrial cannabis cultivated within the country. This ensures all raw materials come from Swiss-grown plants, maintaining strict standards of quality and traceability throughout production.
We verify the origin of each batch through rigorous controls at every stage, from cultivation to processing. Our quality assurance procedures guarantee compliance with Swiss and european regulations and our internal standards, ensuring consistency, safety, and legality.
Following our Green Development policy, we prioritize sustainability and environmental responsibility. We carefully oversee cultivation, harvesting, drying, and preservation processes to uphold the highest standards. Additionally, we operate a warehouse on European soil for direct distribution across the EU, ensuring efficient and compliant delivery.
Materials on cbdlogistics.ch can contain up to 1% THC, while those on cbdlogistics.eu must have THC levels below 0.30%. This difference influences the production process: achieving THC under 0.30% requires more advanced techniques and precise genetic selections (breeding).
Products with THC up to 1% are only marketable within Switzerland, whereas those with THC below 0.30% can be sold both in Switzerland and across Europe.
Reaching such low THC levels involves a lengthy and costly breeding process that demands significant professional resources, specialized technologies, and continuous monitoring to comply with regulations. These factors increase production costs, making cbdlogistics.eu materials with THC below 0.30% more expensive. Conversely, products with THC up to 1% allow for simpler, less costly production methods, resulting in more affordable materials.
Yes, our products are 100% natural. We use only pure female inflorescences of industrial Cannabis cultivated with organic methods, ensuring that no pesticides, herbicides, or chemical additives are involved in the growing process. This commitment to organic cultivation guarantees that the final product maintains its natural integrity and purity.
The inflorescences are carefully selected and hand-harvested by a team of experienced experts. This meticulous process ensures the highest quality, allowing us to meet the expectations of our partners and customers while preserving the natural characteristics of the plant. Our approach emphasizes quality and authenticity at every stage.
Furthermore, our cultivation and processing methods are not forced or accelerated. They follow natural cycles and environmental rhythms, especially since our outdoor production respects the environment and promotes sustainable practices. This approach ensures that the products remain as close to their natural state as possible, offering genuine, natural cannabis inflorescences.
The answer is yes! Hemp has the potential to significantly improve our quality of life in various ways. For instance, hemp cultivation helps rebalance the CO2 cycle by absorbing large amounts of carbon dioxide during growth, contributing to climate change mitigation. Additionally, growing industrial hemp does not require pesticides, herbicides, or chemical solutions, making it an eco-friendly crop that supports sustainable agriculture.
Hemp also offers benefits in energy and material production. Hemp seed oil is considered to be 96% cleaner than fossil fuels, providing a renewable and environmentally friendly alternative to traditional energy sources. Moreover, hemp can replace petrochemical products in the production of plastics, reducing plastic pollution and dependency on non-renewable resources. Its versatility extends to textiles, where hemp fibers are among the most durable natural fibers, resistant to UV rays and possessing antibacterial properties.
In the realm of health and nutrition, cannabis has been recognized for its wide range of medicinal properties, including anxiolytic, analgesic, anti-inflammatory, antioxidant, and immune-boosting effects. Nutritionally, hemp seeds are unique, they contain essential fatty acids and gamma-linoleic acid, making them one of the few foods capable of supporting human life on their own. Additionally, hemp’s rapid growth cycle, just five months compared to 20 years for trees, makes it an efficient resource for paper and fabric production, with hemp requiring far less land and time to cultivate, thus supporting sustainable and eco-friendly industries.
RETURNS & CUSTOMER SUPPORT
According to our General Terms & Conditions (GTC), customers have the right to return purchased products within 14 days from the date of receipt. The products must be returned intact and in their original packaging to be eligible for a refund.
Please note that return shipping costs are the responsibility of the buyer. Once we receive the returned items and verify their condition, we will process the reshipment or the refund within 14 days.
Due to the nature of hemp-based products, certain return restrictions may apply for hygiene and safety reasons. We recommend reviewing the full return policy or contacting our customer service for specific questions related to your order.
If you realize that you have entered incorrect information during your order, please contact us as soon as possible. Send an email to info@cbdlogistics.eu with your order number and a request to cancel or update your order. We will do our best to assist you and process your request promptly.
Please note that if your order has not yet been shipped, we can usually cancel or modify it based on your request. Providing your order number and detailed information in your email will help us locate and process your request more efficiently.
Once your order has been canceled or if modifications are no longer possible, you can place a new order with the correct details. Kindly include a note requesting us to consider this new order and delete the previous one. If you need further assistance, our customer service team is available to guide you through the process and ensure your order information is accurate.
ACCOUNT & PRIVACY
To check the status of your order, log into your account on our website and go to the “My Orders” section. There, you will find detailed information about your order status.
If you placed your order as a guest, you will receive a confirmation email with your order number. You can use this information to track your order through your customer account.
You can also contact our Customer Service Team via email or phone, providing your order number. We will be happy to give you the latest updates and assist you with the delivery of your package.
At CBD Logistics, we prioritize the privacy and security of your personal data. We collect and process your information solely for purposes related to order processing, customer support, and improving our services, always in accordance with applicable privacy laws. Your data is handled with the utmost care to ensure confidentiality and protection.
We are fully compliant with the European GDPR and the Swiss LPD (Federal Act on Data Protection). This means you have rights regarding your personal data, including access, correction, and deletion. We implement strict security measures to prevent unauthorized access, disclosure, or misuse of your information.
For detailed information on how we handle your personal data, including the types of data collected and your rights, please review our Privacy Policy. If you have any questions or requests related to your data, our dedicated customer service team is available to assist you and ensure your privacy is respected at all times.
The validity period of our gift certificates is typically 12 months from the date of issuance. This means you have one year to redeem the gift certificate for products on our website. Please be sure to use it before the expiration date to take advantage of the full value.
It is important to note that once the gift certificate expires, it cannot be extended or renewed. If you have any questions about the specific expiration date of your gift certificate, you can check the details provided at the time of purchase or contact our customer support for assistance.
To ensure a smooth redemption process, we recommend using your gift certificate early and keeping it in a safe place until you decide to make your purchase. If you experience any issues or need further information, our team is available to help you make the most of your gift certificate.
If you need assistance or have questions not covered in this FAQ, please do not hesitate to contact us. You can reach our customer care team by phone at +41 91 830 11 14. Our team is available to provide support and answer any specific inquiries you may have.
Alternatively, you can send us an email at info@cbdlogistics.eu. We strive to respond promptly to all messages and ensure you receive the assistance you need regarding your orders, products, or any other concerns.
Our dedicated Customer Care Team is here to help you with personalized support. Whether through phone or email, we are committed to providing you with the best service and ensuring your experience with CBD Logistics is smooth and satisfactory.
