If you have any questions, this is the right section to find the answers you need. CBD Logistics Europe your trusted partner for premium supply, expert growing consulting, and advanced analytics to optimize your CBD cultivation and business success.
More Help?
Please review the questions below, which address approximately 80% of typical inquiries. If you need additional support or have further questions, feel free to contact us. We’re happy to assist and look forward to helping you.
ORDERS & SHIPPING
At CBD Logistics, we prioritize compliance with legal regulations and responsible purchasing. Therefore, all customers must be at least 18 years old and legally entitled to purchase the relevant products in their jurisdiction in order to place an order on our website. By placing an order, the buyer confirms this. Proof of age may be required during the purchase process or at delivery to ensure adherence to legal requirements.
We strongly encourage all buyers to be honest about their age, as purchasing products under the legal age is prohibited. Any order placed by individuals under 18 years old will be considered invalid, and we reserve the right to cancel such orders if we become aware of any misrepresentation.
Maintaining a lawful and safe environment is a shared responsibility. We appreciate your understanding and cooperation in complying with age restrictions to help us promote responsible consumption of our products.
We ship our products to selected European countries, including countries within and outside the European Union, where shipping is available and legally permitted.
All products sold on cbdlogistics.eu are supplied with a THC specification below 0.29%. This does not guarantee that a product is legal to import, possess, market or use in every destination country.
We currently ship to the following Countries
Albania
Andorra
Austria
Belarus
Belgium
Bosnia and Herzegovina
Bulgaria
Cyprus
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Kosovo
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Moldova
Monaco
Montenegro
Netherlands
North Macedonia
Norway
Poland
Portugal
Romania
San Marino
Serbia
Slovakia
Slovenia
Spain
Sweden
Ukraine
United Kingdom (England, Scotland, Wales, Northern Ireland)
Vatican City
Important
This list may change over time. Shipping depends on carrier availability and on the import, export and product regulations applicable to the destination. CBD Logistics may refuse or cancel an order where shipment or supply is prohibited, restricted or cannot reasonably be completed in compliance with applicable law; any refund due is handled in accordance with our T&Cs.
We recommend checking your local regulations before placing an order, as CBD-related laws may vary by country and are subject to change.
If you have any questions regarding shipping, documentation, or compliance, feel free to contact us directly, our Customer Service Team will be happy to assist you.
At CBD Logistics, we are committed to offering high-quality CBD products with flexible purchasing options. The minimum order amount varies by product category. For CBD oils and Tinctures, the minimum order quantity is 100 ml or 100 grams.
For CBD or CBG Flowers and hemp products, the minimum order is generally 50 grams. This allows customers to purchase small quantities for personal use or testing, while maintaining product freshness and quality. Please check individual product pages for specific minimum quantities, as they may vary slightly depending on the product.
For CBD or CBG Clones and Seeds, the minimum order is 250 pieces for clones and 100 pieces for seeds. Our goal is to make it easy for customers to order exactly what they need without restrictions. For larger quantities or wholesale inquiries, contact our customer service team for tailored options and special discounts.
The larger the quantity purchased, the lower the price. Pricing is proportional to the volume of the order.
Online, we display the price only up to 1 kg / 1 Liter for most products. For larger quantities, please contact us directly to receive a personalized quote.
During the checkout process on our website, you will have the opportunity to enter your promotional code in the designated field. Simply type or paste the code into this box before completing your payment, and the discount will be automatically applied to your order total.
Please ensure that the promotional code is entered correctly, including any capital letters or special characters, to avoid any issues with the discount being accepted. If the code is valid and applicable to your purchase, you will see the adjusted total before finalizing the payment.
We also recommend regularly checking our newsletters and following us on social media platforms like Instagram and Facebook. This way, you can stay informed about the latest available coupons, special offers, and exclusive promotions to maximize your savings.
At CBD Logistics, we strive to make your purchasing experience as smooth and convenient as possible by offering a variety of secure payment options. You can settle your orders using Bank Transfer in EUR or Cryptocurrencies (processed through NOWPayments), giving you flexibility and peace of mind during your transaction. No other payment methods are accepted.
Bank Transfer: the bank details and your order reference are shown at checkout and in the confirmation email. Fees charged by your own bank or payment provider are at your expense, so please make sure the full amount is credited. Orders are dispatched once the funds have been received and cleared.
Cryptocurrencies: the exchange rate, the payment window and the handling of underpayments and overpayments are displayed at checkout. Network fees are borne by the buyer. Blockchain payments cannot be reversed, so any refund is made by bank transfer in EUR.
If you have any questions about the available payment options or need assistance completing your transaction, our dedicated Customer Support Team is here to help. Feel free to contact us for guidance or further information regarding our payment methods.
How can I receive or pick up my order?
Our products are shipped to selected European countries, using reputable courier services such as Swiss Post, DHL or UPS, depending on the destination and the service selected. Once your order is processed and shipped, you will receive a tracking number to monitor the delivery progress. For orders over CHF 275 (approximately EUR 299), we offer free shipping; for orders below this amount, a shipping fee will be applied depending on the order value and the selected shipping method:
Priority Mail (tracked letter): EUR 9.68 for orders up to approximately EUR 199; EUR 8.60 for orders above approximately EUR 199.
Standard Pack: EUR 16.21 for orders up to approximately EUR 199; EUR 12.95 for orders above approximately EUR 199. Estimated delivery: 4–5 days.
Safe Signature Pack: EUR 21.66 for orders up to approximately EUR 199; EUR 19.48 for orders above approximately EUR 199. Priority Pack with signature.
These amounts and thresholds are indicative and may vary slightly depending on the currency conversion rate applied by the website. The shipping charges and the free-shipping threshold that apply to your order are those displayed at checkout before you submit it. A signature is required only for the Safe Signature Pack. Typically, deliveries are completed within 3-4 business days; for details on delivery times and customs, please see the related questions below.
Is it possible to pick up my order in person?
Yes, you can select the in-person pickup option during the checkout process. In the shipping methods section, simply choose “In-Person Pickup” to indicate that you prefer to collect your order directly from our facilities. Pick-up (6557 Cama, Switzerland) is free of charge and generally available within 1–2 business days, by appointment only. Before collection, please arrange the appointment via info@cbdlogistics.eu or by phone at +41 91 830 11 14. Typically, the pickup hours are from Monday to Friday, between 3:00 PM and 5:30 PM. Please ensure to schedule your pickup within this timeframe. If you need to arrange a different time or have special requests, contact our customer service in advance, and we will do our best to accommodate your needs. This way, your order will be prepared for collection when you arrive.
What should I do if I want to change or cancel my order before shipment?
If you wish to modify or cancel your order before it is shipped, we recommend contacting our customer service as soon as possible, preferably via email at info@cbdlogistics.eu, if the order is still in “On Hold” or “Processing” status. During this phase, cancellations or changes can be made quickly. Once the order has been shipped or the status changes to “Shipped” or “Completed,” it will no longer be possible to cancel; consumers can then use their right of withdrawal after receiving the goods (see “Can I return the product after purchase?”). For special requests or personalized solutions, please contact our customer service directly.
Orders placed with CBD Logistics are generally dispatched within 1-2 business days after payment has been received and confirmed. We partner with Swiss Post, DHL and UPS to deliver your order, depending on the destination and the service selected. Once your package has been dispatched, you will receive a confirmation email keeping you informed of its status.
Delivery times depend on your location within Europe. Transit time is generally estimated at 3-4 business days after shipment, but may be longer depending on the destination, customs procedures, carrier operations and other factors outside our reasonable control. As stated in our T&Cs, these timeframes are estimates and not guaranteed delivery dates, unless expressly agreed otherwise. Unless otherwise agreed, consumers receive their order without undue delay and no later than thirty (30) days after the conclusion of the contract, subject to mandatory law.
We are committed to providing fast and reliable deliveries. If your order does not arrive within the expected time, or if you have any questions or concerns, please do not hesitate to contact our customer service team. We are here to assist you and ensure a smooth delivery experience.
Our orders are shipped from Switzerland and cleared through customs in the destination country. Who bears the related charges depends on whether you are a consumer or a business customer.
Consumers: the prices displayed at checkout include Swiss VAT, where applicable, and the customs duties levied on the shipment, which are borne by CBD Logistics and settled with the carrier. We will not charge you separately for customs duties. Any other taxes, fees or charges levied by the authorities or carriers of the destination country in connection with the importation of the shipment (for example import VAT) are not included in the price and are payable by the recipient to the carrier or to the competent authority upon delivery. These charges depend on the destination and the value of the shipment and cannot always be calculated in advance; the competent customs authority can give you more information.
Please provide complete and accurate delivery and contact details, and any information or identification that the carrier or the customs authority may reasonably require, and cooperate in the customs procedure. Where a customs declaration must be made in the name of the consignee, in particular for consignments above EUR 150, it is made by or on behalf of the recipient. We provide the commercial documents reasonably required for customs clearance. If a shipment is refused, not collected or not cleared because the charges are not paid or the information provided is incomplete, we may cancel the order and refund the amounts paid, and no further costs are charged to the consumer.
Business customers: unless stated otherwise at checkout, the prices displayed do not include import VAT, customs duties, customs-clearance fees or other import-related charges in the destination country. These are payable by the business customer, who is also responsible for the customs declaration and import formalities. If a shipment is refused, not collected or not cleared because import charges are not paid, return, storage and handling costs are borne by the business customer.
PRODUCTS & LEGALITY
All of our products available on this website are supplied with a THC specification below 0.29%, according to the stated product specification or the applicable laboratory analysis (certificate of analysis, COA), which is available on request at info@cbdlogistics.eu. We are committed to transparency in our product development and labelling.
It is crucial to understand that THC limits and other regulatory requirements are not identical across all countries and product categories, and that a THC value below 0.29% does not guarantee that a product is legal to import, possess, market or use in your country. As clearly stated in our T&Cs, it is ultimately the Customer’s full responsibility to verify that the products ordered can be legally imported and possessed in their specific country of residence, including any licensing, notification, customs, plant-health or documentation requirements, before placing an order.
To ensure a smooth and problem-free delivery, we strongly encourage you to consult your local customs office or national health authority’s official website for the most accurate and up-to-date information. Taking this simple step will allow you to purchase and enjoy our products with complete confidence and peace of mind.
There is no single rule across Europe that makes CBD products lawful to buy: it depends on the country, the product category and the intended use. Many countries apply THC limits, but they are not identical, and further rules may apply to flowers, extracts, oils, seeds or clones.
CBD Logistics Europe supplies products with a THC specification below 0.29%, but this does not guarantee that they are legal to import, possess, market or use in every destination country. Please verify the rules that apply in your country, and make sure the products you choose are made by reputable producers.
If you have any questions or specific concerns, consult your local customs office or national health authority, or contact our customer service.
Our products are manufactured in Switzerland, using only the highest quality industrial cannabis cultivated within the country. This ensures all raw materials come from Swiss-grown plants, maintaining strict standards of quality and traceability throughout production.
We verify the origin of each batch through rigorous controls at every stage, from cultivation to processing. Our quality assurance procedures aim to ensure compliance with Swiss regulations and our internal standards, as well as consistency and safety.
Following our Green Development policy, we prioritize sustainability and environmental responsibility. We carefully oversee cultivation, harvesting, drying, and preservation processes to uphold the highest standards. Orders are shipped from Switzerland and cleared through customs in the destination country.
Materials on cbdlogistics.ch are specified with THC below 0.99%, while those on cbdlogistics.eu are specified with THC below 0.29%. This difference influences the production process: achieving THC under 0.29% requires more advanced techniques and precise genetic selections (breeding).
Products with THC below 0.99% are intended for the Swiss market, whereas those with THC below 0.29% are offered to selected European countries, subject to the rules of the destination.
Reaching such low THC levels involves a lengthy and costly breeding process that demands significant professional resources, specialized technologies, and continuous monitoring to comply with regulations. These factors increase production costs, making cbdlogistics.eu materials with THC below 0.29% more expensive. Conversely, products with THC below 0.99% allow for simpler, less costly production methods, resulting in more affordable materials.
Yes, our products are 100% natural. We use only pure female inflorescences of industrial Cannabis cultivated with organic methods, ensuring that no pesticides, herbicides, or chemical additives are involved in the growing process. This commitment to organic cultivation guarantees that the final product maintains its natural integrity and purity.
The inflorescences are carefully selected and hand-harvested by a team of experienced experts. This meticulous process ensures the highest quality, allowing us to meet the expectations of our partners and customers while preserving the natural characteristics of the plant. Our approach emphasizes quality and authenticity at every stage.
Furthermore, our cultivation and processing methods are not forced or accelerated. They follow natural cycles and environmental rhythms, especially since our outdoor production respects the environment and promotes sustainable practices. This approach ensures that the products remain as close to their natural state as possible, offering genuine, natural cannabis inflorescences.
Industrial hemp is a versatile crop.
Environmental aspects. According to the European Commission, one hectare of hemp sequesters 9 to 15 tonnes of CO2, similar to a young forest, but it takes only five months to grow. Hemp is susceptible to few pests, so insecticides, herbicides and fungicides can be avoided in most cases, and its fast growth and shading capacity help suppress weeds.
Materials and energy. The European Commission notes that hemp fibre is very similar to linen and that the textile industry is showing growing interest in it. Hempcrete, hemp wool and fibre-board insulation are used in construction. Hemp-derived products also serve as a substitute for plastic in sectors such as car manufacturing, railways and aviation, and are used for energy production (biofuels). Hemp stalks need only up to five months to mature, and hemp paper can be recycled seven to eight times.
Food. As described by the European Commission, hemp seeds contain high levels of protein and considerable amounts of fibre, vitamins, omega-3 and minerals. De-hulled seeds are used as food, whole seeds as animal feed.
CBD and health. CBD (cannabidiol) is one of the cannabinoids found in the hemp plant. CBD Logistics products are not medicinal products and are not intended to diagnose, treat, cure or prevent any disease. The Swiss federal authorities point out in their guidance on CBD products that the therapeutic potential of CBD has so far not been scientifically proven, or only insufficiently proven, for most of the uses circulating online. If you have a health concern, please consult a doctor.
RETURNS & CUSTOMER SUPPORT
Yes. If you are a consumer, you have the right to withdraw from your purchase within fourteen (14) days without giving any reason. The period starts on the day you, or a third party you designate other than the carrier, receive the goods (or the last good, if your order is delivered in several shipments). This right applies to all consumers purchasing on cbdlogistics.eu, irrespective of the delivery destination.
To withdraw, please inform Orgena SA of your decision by an unequivocal statement, preferably by email to info@cbdlogistics.eu or by phone at +41 91 830 11 14.
You must send back the goods without undue delay and no later than fourteen (14) days after you notify us of your decision. As detailed in our T&Cs, the direct cost of returning the goods is the responsibility of the buyer. You are liable for any diminished value of the goods resulting from handling beyond what is necessary to check their nature, characteristics and functioning.
Once we have been informed of your decision, we will reimburse all payments received, including the costs of standard delivery, within fourteen (14) days, using the same payment method as for the original transaction. For payments made in cryptocurrency, the refund is made by bank transfer in EUR. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back.
Due to the nature of hemp-based products, the right of withdrawal does not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene and were unsealed after delivery, nor to goods that deteriorate rapidly, such as clones (live plant material). All products are delivered in sealed, tamper-evident packaging: if you wish to keep your right of withdrawal, please do not break the seal before deciding to keep the products.
For business customers, no right of withdrawal applies and returns are not accepted merely because the buyer changes their mind, unless otherwise agreed in writing. Claims for defective or incorrectly supplied goods are not affected. We recommend reviewing the full return policy in our T&Cs or contacting our customer service for specific questions related to your order.
If you realize that you have entered incorrect information during your order, please contact us as soon as possible. Send an email to info@cbdlogistics.eu with your order number and a request to cancel or update your order. We will do our best to assist you and process your request promptly.
Please note that if your order has not yet been shipped, we can usually cancel or modify it based on your request. Providing your order number and detailed information in your email will help us locate and process your request more efficiently.
Once your order has been canceled or if modifications are no longer possible, you can place a new order with the correct details. Kindly include a note requesting us to consider this new order and delete the previous one. If you need further assistance, our customer service team is available to guide you through the process and ensure your order information is accurate.
ACCOUNT & PRIVACY
To check the status of your order, log into your account on our website and go to the “My Orders” section. There, you will find detailed information about your order status.
If you placed your order as a guest, you will receive a confirmation email with your order number. You can use this information to track your order through your customer account.
You can also contact our Customer Service Team via email or phone, providing your order number. We will be happy to give you the latest updates and assist you with the delivery of your package.
At CBD Logistics, we prioritize the privacy and security of your personal data. Orgena SA is the controller of the personal data processed through the website, and we process it in accordance with our Privacy Policy and the data-protection legislation applicable to the relevant processing, including the GDPR and the Swiss Federal Act on Data Protection. Your data is handled with the utmost care to ensure confidentiality and protection.
We collect and process your information to manage orders and payments, arrange delivery, provide customer support, comply with legal obligations, and handle claims or disputes. To do so, we share the data needed with our service providers: carriers (Swiss Post, DHL, UPS) receive your delivery details and, where required, information for customs clearance, and cryptocurrency payments are processed through NOWPayments. As our company is based in Switzerland, your data is processed in Switzerland and may be transmitted to the destination country for delivery and customs purposes.
Bank details you provide for refunds are used only to process the refund and are kept only as long as needed or required by law. You have rights regarding your personal data, including access, correction and deletion, and we implement security measures to prevent unauthorized access, disclosure, or misuse of your information.
For detailed information on how we handle your personal data, including the purposes and legal bases of processing, retention periods, recipients and your rights, please review our Privacy Policy. If you have any questions or requests related to your data, our dedicated customer service team is available at info@cbdlogistics.eu to assist you and ensure your privacy is respected at all times.
If you need assistance or have questions not covered in this FAQ, please do not hesitate to contact us. You can reach our customer care team by phone at +41 91 830 11 14. Our team is available to provide support and answer any specific inquiries you may have.
Alternatively, you can send us an email at info@cbdlogistics.eu. We strive to respond promptly to all messages and ensure you receive the assistance you need regarding your orders, products, or any other concerns.
Our dedicated Customer Care Team is here to help you with personalized support. Whether through phone or email, we are committed to providing you with the best service and ensuring your experience with CBD Logistics is smooth and satisfactory.
