GTC

Welcome to cbdlogistics.eu. These Terms and Conditions of Sale (“T&Cs”) govern purchases made through the CBD Logistics website, operated by Orgena SA, with registered office at Stradón 116, CH-6557 Cama, Switzerland, under the commercial brand CBD Logistics (hereinafter referred to as the “Seller” or “CBD Logistics”). They define the rights and obligations of CBD Logistics and customers purchasing through the website (hereinafter referred to as “Buyers”) and apply to all orders, subject to applicable law and any mandatory consumer-protection provisions.

1. Company Identity and Definitions

CBD Logistics® (Swiss trademark no. 760964) is a registered trademark of Orgena SA, a Swiss corporation registered in the Canton of Grisons, with registered office at Stradón 116, CH-6557 Cama, Switzerland (Commercial Register UID: CHE-190.569.496 MWST / TVA). For further corporate details, please visit the Impressum section on our website. Contact: info@cbdlogistics.eu, +41 91 830 11 14.

In these T&Cs:

“Consumer” means a natural person who purchases Products for purposes that cannot be attributed to his or her commercial or professional activity.
“Business Customer” means any Buyer who is not a Consumer, in particular legal entities and persons acting in the course of a commercial or professional activity, including wholesale (B2B) customers.
“Products” means the goods offered on the website, including flowers, seeds, clones, hashish, pollen, extractions, oils and biomass.
“Business Day” means Monday to Friday, excluding public holidays at the registered office of the Seller.

2. Acceptance of Terms and Language

By placing an order through our website, the Buyer confirms that they have read and accepted these T&Cs. Any amendments or additional terms agreed individually between CBD Logistics and the Buyer must be confirmed in writing by CBD Logistics. If any provision of these T&Cs is held to be invalid or unenforceable, the remaining provisions shall remain in effect. Any invalid provision shall be interpreted or replaced to the extent permitted by applicable law, without affecting mandatory statutory rights.

These T&Cs are drafted in English. The website may be made available in other languages for convenience. In case of discrepancies between language versions, the English version prevails, without prejudice to mandatory consumer protection provisions.

3. Offers, Products, Availability and Conclusion of the Contract

Product descriptions, images, specifications and prices on the website are provided for information and purchasing purposes. Unless expressly stated otherwise, the presentation of a product does not constitute a binding guarantee of availability. By submitting an order, the Buyer makes an offer to conclude a contract. Before submitting the order, the Buyer can review the order and correct any input errors. The order is submitted by clicking the final order button, which is labelled to indicate the obligation to pay. After submission, the Buyer receives an automatic acknowledgement of receipt by email. The contract is concluded when CBD Logistics confirms the order by email or dispatches the Products, whichever occurs first.

All orders are subject to product availability. If a product is unavailable after an order has been placed, we will inform the Buyer and may offer an appropriate alternative, where agreed by the Buyer, or cancel the unavailable item and refund any corresponding payment received. Any replacement product must be accepted by the Buyer before it is supplied. If an order cannot be fulfilled, the amount paid for the affected products will be refunded. Product characteristics, including cannabinoid content and other specifications, may vary within the stated product specifications and applicable tolerances. Product-specific laboratory analyses or certificates of analysis (COAs) are available on request at info@cbdlogistics.eu.

4. Shipping and Delivery

CBD Logistics ships to selected European countries, including countries within and outside the European Union, and to other eligible destinations where shipping is available and legally permitted. The current list of shipping destinations and applicable restrictions is available in our FAQ. Orders are subject to product availability, carrier service availability and the import, export and product regulations applicable to the destination. CBD Logistics reserves the right to refuse or cancel an order where shipment or supply is prohibited, restricted or cannot reasonably be completed in compliance with applicable law.

The following shipping methods are available for eligible destinations:

Free Shipping: Automatically applied to eligible orders with a product total exceeding CHF 275 (approximately EUR 299), subject to the conditions displayed at checkout.
Priority Mail: EUR 9.68 for orders up to approximately EUR 199; EUR 8.60 for orders above approximately EUR 199 and below the free-shipping threshold. Tracked Letter.
Standard Pack: EUR 16.21 for orders up to approximately EUR 199; EUR 12.95 for orders above approximately EUR 199 and below the free-shipping threshold. Estimated delivery: 4–5 days.
Safe Signature Pack: EUR 21.66 for orders up to approximately EUR 199; EUR 19.48 for orders above approximately EUR 199 and below the free-shipping threshold. Priority Pack with signature.
Store Pick-Up (6557 Cama, Switzerland): Free of charge, generally available within 1–2 Business Days, by appointment only. Pick-up is available Monday to Friday, from 3:00 PM to 5:30 PM. The Buyer must arrange the appointment with CBD Logistics before collection, via info@cbdlogistics.eu or by phone at +41 91 830 11 14.

The amounts and thresholds stated above are indicative and may vary slightly depending on the currency conversion rate applied by the website. The shipping charges and the free-shipping threshold applicable to the order are those displayed at checkout before the order is submitted.

Delivery times vary according to the shipping method and destination. Any general delivery estimates stated in these T&Cs are indicative only and do not replace the service-specific estimates displayed at checkout. Shipping methods, availability, delivery estimates and applicable restrictions are shown during checkout. The Buyer is responsible for selecting an available shipping method and providing a complete and accurate delivery address.

Orders are generally dispatched within 1–2 Business Days after payment has been received and confirmed. Transit time is generally estimated at 3–4 Business Days, but may be longer in exceptional circumstances, depending on the destination, customs procedures, carrier operations and other factors outside our reasonable control. These estimates are not guaranteed delivery dates unless expressly agreed otherwise. Unless otherwise agreed with the Consumer, CBD Logistics will deliver to Consumers without undue delay and, in any event, no later than thirty (30) days after the conclusion of the contract, subject to mandatory law.

Shipping services are provided by Swiss Post, DHL or UPS, depending on the destination and service selected. Deliveries may be affected by customs inspections, import requirements or local carrier procedures. Customs, duties and import charges are described in Section 5.

5. Customs, Duties and Import Charges

Deliveries to destinations outside Switzerland are shipped from Switzerland and cleared through customs in the destination country.

Consumers. For Consumers, the prices displayed at checkout include Swiss VAT, where applicable, and the customs duties levied on the shipment, which are borne by CBD Logistics and settled with the carrier. CBD Logistics will not charge the Consumer separately for customs duties.

Any other taxes, fees or charges levied by the authorities or carriers of the destination country in connection with the importation of the shipment are not included in the price and are payable by the recipient to the carrier or to the competent authority upon delivery. The Consumer is informed of this before the order is submitted. Such charges depend on the destination and the value of the shipment and cannot always be calculated in advance; the recipient may obtain information from the competent customs authority.

The recipient must provide complete and accurate delivery and contact details and any information or identification that the carrier or the customs authority may reasonably require for clearance, and must cooperate in the customs procedure. Where a customs declaration for the consignment must be made in the name of the consignee, in particular for consignments above EUR 150, it is made by or on behalf of the recipient. CBD Logistics provides the commercial documents reasonably required for customs clearance.

If a shipment is refused, not collected or not cleared because the charges payable by the recipient are not paid, or because the recipient provided inaccurate or incomplete information or did not cooperate in the customs procedure, CBD Logistics may cancel the order and refund the amounts paid, and no further costs are charged to the Consumer.

Where a shipment is retained, seized or refused by customs or other authorities, CBD Logistics will cooperate with the competent authorities and will, where possible and lawful, supply a replacement or, failing that, refund in full the amounts paid, in each case in accordance with applicable law and the circumstances of the case. This paragraph does not affect the Consumer’s statutory right of withdrawal or any other mandatory consumer right.

Business Customers. For Business Customers, unless expressly stated otherwise at checkout, the prices displayed do not include import VAT, customs duties, customs-clearance fees or other import-related charges levied in the destination country. These charges are payable by the Business Customer to the carrier or to the competent authority, upon or after delivery, and the Business Customer is responsible for the customs declaration and import formalities in the destination country. Such charges depend on the destination and cannot always be calculated in advance; the Business Customer may obtain information from the competent customs authority. CBD Logistics provides the commercial documents reasonably required for customs clearance.

If a shipment is refused, not collected or not cleared because the import charges are not paid, the shipment may be returned or abandoned, and the resulting return, storage and handling costs are borne by the Business Customer.

Where a shipment is retained or seized by customs or other authorities, CBD Logistics will cooperate with the competent authorities, and any refund due will be handled in accordance with applicable law and the circumstances of the case.

6. Delivery Confirmation and Transfer of Risk

The carrier’s tracking information may be used as evidence of the shipment’s progress and delivery. Depending on the destination and the carrier’s terms, delivery may take place without a personal signature, for example at a parcel shop or with a person authorised to receive the shipment, where such delivery is permitted by the applicable service terms and local law. A signature is required only for the Safe Signature Pack.

For Consumer purchases to which applicable EU consumer-protection rules apply, the risk of loss of or damage to the goods passes to the Consumer when the Consumer, or a third party designated by the Consumer other than the carrier, acquires physical possession of the goods. The risk may pass earlier, upon delivery to the carrier, only where the Consumer independently commissions a carrier that was not offered by CBD Logistics, as permitted by applicable law. For Consumer purchases outside the scope of these rules, the transfer of risk is determined by the applicable law.

For Business Customers, unless otherwise expressly agreed in writing, deliveries are made FCA Cama, Switzerland (Incoterms® 2020). The risk of loss of or damage to the goods passes to the Business Customer when the goods are handed over to the first carrier for shipment. The Business Customer acts as importer of record and bears all customs duties, import VAT, customs-clearance fees and other import-related charges in the destination country. This rule applies subject to mandatory provisions of applicable law.

Once the risk has validly passed to the Buyer, CBD Logistics is not responsible for subsequent loss or damage, except where liability remains with CBD Logistics under applicable law. If a shipment is marked as delivered but has not been received, the Buyer should contact CBD Logistics promptly so that the delivery information can be checked with the carrier. The Buyer should also contact the carrier where appropriate. Nothing in this section limits any mandatory statutory rights.

7. Prices and Payment

Prices on www.cbdlogistics.eu are displayed in EUR. Prices may be based on CHF amounts converted into EUR using the currency-conversion rate applied by the website. The applicable product prices and shipping charges are shown at checkout before the order is submitted and include the taxes displayed at checkout. For Consumers, the prices include Swiss VAT, where applicable, and customs duties borne by CBD Logistics; other import-related charges, if any, are handled as described in Section 5. For Business Customers, import-related charges are handled as described in Section 5.

Payment methods accepted on www.cbdlogistics.eu are:

Bank Transfer
Buyers may pay via direct wire transfer in EUR. Detailed banking coordinates (PostFinance corporate account, held in Swiss Francs) and order reference numbers are provided upon checkout and within the confirmation email. Currency conversion costs are borne by Orgena SA; fees charged by the Buyer’s own bank or payment provider are borne by the Buyer, who must ensure that the full amount is credited. Orders are dispatched upon official receipt and clearance of funds. By choosing this payment method, the Buyer confirms acceptance of our T&Cs.

Cryptocurrency
We accept cryptocurrency payments processed through the certified payment gateway NOWPayments. Digital asset transactions are finalized once validated on the respective blockchain network. The exchange rate, the time window for payment and the handling of underpayments and overpayments are as displayed at checkout. Network fees are borne by the Buyer. Chargebacks and blockchain reversals are not technically possible. Any refund due is made by bank transfer in EUR, as described in Section 8. By selecting cryptocurrency, the Buyer confirms acceptance of NOWPayments Terms of Service in addition to our T&Cs.

No other payment methods are accepted unless expressly displayed or agreed in writing by CBD Logistics. Orders will not be dispatched until the required payment has been confirmed. Where a payment is not received within a reasonable period, CBD Logistics may contact the Buyer to confirm the status of the order or cancel the order if payment remains outstanding, subject to applicable law.

8. Return and Refund Policy

Right of withdrawal (Consumers). Consumers have the right to withdraw from the contract within fourteen (14) days without giving any reason. This right applies to all Consumers purchasing through www.cbdlogistics.eu, irrespective of the delivery destination. The withdrawal period expires fourteen (14) days after the day on which the Consumer, or a third party other than the carrier and indicated by the Consumer, acquires physical possession of the goods or, where several goods are ordered in one order and delivered separately, of the last good.

To exercise the right of withdrawal, the Consumer must inform Orgena SA, Stradón 116, CH-6557 Cama, Switzerland, of the decision to withdraw by an unequivocal statement, preferably by email to info@cbdlogistics.eu so that it can be documented, or by phone at +41 91 830 11 14. The Consumer may use the model withdrawal form in Annex 1 below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient that the communication concerning the exercise of the right is sent before the withdrawal period has expired. The Consumer should identify the order and the Products concerned.

Effects of withdrawal. If the Consumer withdraws from the contract, Orgena SA will reimburse all payments received from the Consumer, including the costs of standard delivery (but not the additional costs resulting from the choice of a type of delivery other than the least expensive type of standard delivery offered), without undue delay and in any event not later than fourteen (14) days from the day on which Orgena SA is informed of the Consumer’s decision to withdraw. Orgena SA will carry out the reimbursement using the same means of payment as used for the initial transaction, unless the Consumer has expressly agreed otherwise; in any event, no fees will be charged. By choosing cryptocurrency as payment method, the Consumer expressly agrees that any reimbursement is made by bank transfer in EUR, in the amount of the EUR price charged, to a bank account indicated by the Consumer. Orgena SA may withhold reimbursement until it has received the goods back or the Consumer has supplied evidence of having sent them back, whichever is the earliest.

Return of the goods. The Consumer must send back or hand over the goods to Orgena SA without undue delay and in any event not later than fourteen (14) days from the day on which the Consumer communicates the decision to withdraw. The deadline is met if the goods are sent back before the period of fourteen (14) days has expired. The Consumer bears the direct cost of returning the goods, which depends on the destination and the carrier chosen, and which is communicated before purchase through these T&Cs. The Consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Because the goods are shipped from Switzerland, their return is subject to customs formalities; on request, Orgena SA provides the documents reasonably needed for this purpose. Import charges paid by the Consumer in the destination country to the carrier or to the customs authorities are not payments received by Orgena SA; the Consumer may apply for their reimbursement to the competent authority, and Orgena SA will provide on request the documents reasonably needed for that purpose.

Exceptions to the right of withdrawal. In accordance with applicable consumer-protection law, the right of withdrawal does not apply to (i) sealed goods that are not suitable for return for reasons of health protection or hygiene and were unsealed after delivery, and (ii) goods that are liable to deteriorate or expire rapidly, such as clones (live plant material). All Products are delivered in sealed, tamper-evident packaging; once the seal has been broken, the Products are considered unsuitable for return for reasons of health protection and hygiene, to the extent the statutory conditions for this exception are met. Consumers who wish to keep their right of withdrawal should therefore not break the seal before deciding to keep the Products.

Business Customers. For purchases by Business Customers, including wholesale B2B purchases and purchases of bulk agricultural biomass, clones and seeds for professional purposes, no right of withdrawal applies and returns are not accepted merely because the Buyer changes their mind, unless otherwise agreed in writing. This does not affect claims for defective or incorrectly supplied goods under Section 10.

Nothing in this section excludes or limits any consumer withdrawal, refund or other right that cannot lawfully be excluded.

9. Retention of Title

Goods remain the property of Orgena SA until the full purchase price and any other amounts due for the relevant order have been paid, to the extent permitted by applicable law. Until full payment has been received, the Buyer must not unlawfully dispose of or encumber the goods in a way that infringes CBD Logistics’ rights. Any enforcement of retention of title, including recovery of goods, is subject to the applicable laws and procedures of the relevant jurisdiction.

10. Inspection, Defects and Warranty

Business Customers. The Business Customer must inspect the shipment and the Products immediately after delivery and notify CBD Logistics in writing at info@cbdlogistics.eu of any visible damage, missing items, incorrect products, quantity discrepancies or apparent defects within seven (7) Business Days of delivery. Defects that could not have been detected during a proper inspection must be notified in writing immediately after discovery. If the notification is not made in due time, the Products are deemed to have been accepted (Article 201 of the Swiss Code of Obligations). The warranty period is twelve (12) months from delivery, but in any case not beyond the best-before date indicated on the Product, where applicable. Where a defect or delivery error is confirmed, CBD Logistics will, at its choice, provide replacement or a credit note; if this is not possible, a price reduction or a refund may be granted.

Consumers. Consumers are encouraged to inspect the shipment and the Products promptly after receipt. Visible damage, missing items, incorrect products or discrepancies in quantity should be reported to info@cbdlogistics.eu as soon as reasonably possible, preferably within seven (7) Business Days of delivery. This reporting period is intended to facilitate prompt investigation and resolution and does not limit or extinguish any mandatory statutory consumer rights, including rights relating to defects discovered after delivery. Statutory conformity and warranty rights apply for the period required by the law applicable to the transaction. For Consumer purchases subject to applicable EU consumer-protection law, the statutory legal guarantee of conformity generally applies for at least two (2) years from delivery, unless a longer period or additional protection is required by applicable national law. The Consumer’s rights and available remedies (including repair, replacement, price reduction or termination of the contract) are determined by the law applicable to the transaction. Nothing in these T&Cs reduces or excludes any mandatory consumer rights or remedies.

Where possible, the Buyer should provide photographs of the packaging and products, the order number and the relevant batch or product identification. A claim may be affected where a problem results from improper storage, misuse, unauthorised alteration, failure to follow applicable product instructions or damage occurring after the risk has lawfully passed to the Buyer. Nothing in this section excludes or limits mandatory statutory rights or liability that cannot lawfully be excluded or limited.

11. Age Verification

Products are intended for adults aged 18 or over. By placing an order, the Buyer confirms that they are at least 18 years old and legally entitled to purchase the relevant products in their jurisdiction.

CBD Logistics reserves the right to request proof of age or other information reasonably necessary to verify eligibility, and to perform sample identity verifications. An order may be suspended or cancelled if the Buyer is underage, provides materially false information or cannot satisfy a lawful verification request, subject to applicable law. The Buyer must not purchase products on behalf of a minor where such purchase or supply is prohibited by applicable law.

12. Regulatory Compliance and Duty to Inform

Hemp-derived products may be subject to different rules depending on their composition, intended use, presentation, method of supply and destination country. THC limits and other regulatory requirements are not identical across all countries or product categories. Any product statement indicating THC below 0.29% refers to the stated product specification or applicable analysis (COA), where relevant. It does not constitute a guarantee that the product is legal to import, possess, market or use in every destination country. Product information on the website is provided for information purposes and does not constitute medical advice.

The Buyer is responsible for informing themselves about, and complying with, the laws and regulatory requirements applicable to the purchase, importation, possession, resale, cultivation, propagation, processing and use of the products in the destination jurisdiction, including any licensing, notification, customs, plant-health or documentation requirements. For Business Customers, the Buyer is also responsible for verifying the suitability of products for their intended commercial activities. CBD Logistics may decline or cancel an order where there are reasonable grounds to believe that supplying or shipping the products would breach applicable law. Any refund due following cancellation will be handled in accordance with applicable law and the circumstances of the order.

Product information, laboratory analyses and certificates of analysis are provided for information and product-verification purposes. They do not replace any regulatory authorisation, legal assessment or testing required of the Buyer in the destination country.

13. Identity Fraud and False Declarations

The Buyer must provide accurate and complete information when placing an order and must not use another person’s identity, payment details or business information without proper authorisation. Suspected fraud, impersonation, materially false declarations or unlawful use of the website may result in suspension or cancellation of an order and, where appropriate, referral to the competent authorities. Any action will be taken in accordance with applicable law.

14. Limitation of Liability

Nothing in these T&Cs excludes or limits liability for fraud, wilful misconduct, gross negligence, death or personal injury, liability under product liability law, or any other liability or consumer remedy that cannot legally be excluded or restricted.

Consumers. No monetary cap applies to CBD Logistics’ liability towards Consumers beyond what mandatory law allows. Nothing in these T&Cs limits mandatory statutory rights, including rights concerning non-conforming goods, delivery, refunds, withdrawal or the transfer of risk. Delivery estimates are not guarantees unless expressly agreed otherwise.

Business Customers. To the extent permitted by applicable law, CBD Logistics’ liability for slight negligence is limited to the net price of the order giving rise to the claim, and liability for indirect or consequential loss and lost profits is excluded. CBD Logistics is not liable for delays caused by carriers, customs procedures, public authorities, service interruptions or other events outside its reasonable control, except where liability cannot lawfully be excluded.

CBD Logistics is not responsible for damage arising from improper use, storage or handling of products by the Buyer. The Buyer remains responsible for ensuring that the purchase, importation, resale and use of products comply with the laws applicable to them.

15. Amendments to the T&Cs

CBD Logistics may amend these T&Cs from time to time. The version published on the website applies to orders placed after the relevant version has been published, unless otherwise required by law or expressly agreed with the Buyer. Amendments do not retroactively alter the terms of an order already accepted, except where a change is required by law or is otherwise validly agreed with the Buyer. Substantial changes will be notified on the website or directly to registered B2B wholesale account holders. Buyers are encouraged to review the current T&Cs before placing an order.

16. Data Protection and Privacy

Orgena SA is the controller of the personal data processed through the website. Personal data is processed in accordance with our Privacy Policy and the data-protection legislation applicable to the relevant processing. Personal data may be processed to manage orders and payments, arrange delivery, provide customer support, comply with legal obligations, and handle claims or disputes. The Privacy Policy explains the purposes and legal bases of processing, data retention periods, recipients, and the rights available to data subjects. Requests concerning personal data can be sent to info@cbdlogistics.eu.

17. Governing Law and Jurisdiction

These T&Cs are governed by Swiss law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

For business-to-business (B2B) transactions, the exclusive place of jurisdiction is the Regionalgericht Moesa (Canton of Grisons), Switzerland, subject to any mandatory legal provisions.

For business-to-consumer (B2C) transactions, nothing in these T&Cs excludes or restricts any mandatory consumer rights, applicable law or jurisdiction protections that cannot lawfully be excluded or restricted under the laws applicable to the Consumer, including the Consumer’s right to bring proceedings before the courts of their place of domicile where mandatory law so provides.

For any questions regarding these T&Cs, please contact us at info@cbdlogistics.eu or by phone at +41 91 830 11 14 (Monday to Friday, 8:30–12:30 and 13:30–18:30).

Last updated: October 20, 2026